Archive for the ‘Inspiration’ Category

Some of my favorite UX quotes

I work in a usability lab at a large university. We are part of the IT department, which is the largest department of the school. Our lab sits among many cube farms, and I can’t tell you how many people have stopped me as I’m walking into the lab to ask me what we do. When I try to explain it, some people get it, but many’s eyes just glaze over.

So, I started trying to use quotes from some of the big names in the field (Buxton, Normal, Neilsen, Krug, Jobs, Bruner, etc.) to help give people a sense of what we are about. Every Friday, (okay, not EVERY Friday, but most Fridays) I post 3 or 4 quotes that discuss HCI, User Experience (UX), or Interaction Design on the bulletin board in the hallway outside our door.


I started writing down quotes as I was reading books and online articles. But, thanks to an awesome blog, Inspire UX, I have been able to collect many great quotes. Some of them have really struck me lately, and I wanted to share them here. Below are some of my current favorite UX quotes, because they poignantly speak to why I chose to go into this career:

I dream of a day when products fulfill my needs without a glitch, when I am being served swiftly, compassionately and with understanding, by humans and computers alike. Not because I’m a designer and I like good experiences, but because good experiences make the world a better place. –Niko Nyman

An experience designer must love and care about the people and the world in which we all live. It’s his mission in the world to proudly spread love and happiness through his creations. –Andre Braz

What makes people passionate, pure and simple, is great experiences. If they have great experience with your product [and] they have great experiences with your service, they’re going to be passionate about your brand, they’re going to be committed to it. That’s how you build that kind of commitment. –Jesse James Garrett

It’s not enough that we build products that function, that are understandable and usable, we also need to build products that bring joy and excitement, pleasure and fun, and yes, beauty to people’s lives. –Don Norman

Experience design is more about the kind of experience users actually have than about controlling the experience you try to give them. –Robin Good

Design creates stories, and stories create memorable experiences, and great experiences have this innate ability to change the way in which we view our world. –Christian Saylor

It is far better to adapt the technology to the user than to force the user to adapt to the technology. –Larry Marine

People should never feel like a failure when using technology. Like the customer, the user is always right. If software crashes, it is the software designer’s fault. if someone can’t find something on a web site, it is the web designer’s fault… The big difference between good and bad designers is how they handle people struggling with their design. Technology serves humans. Humans do not serve technology. –Joshua Porter

BTW, if anyone has any other resources for other inspirational quotes related to the HCI fields, please post them in a comment. Thanks!